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Why are "My Public Profile" and "Support Team Report" on the Dashboard both blank?

If both of these Dashboard options are blank, there may be a setup issue with your account.

When you access your Dashboard, the "My Public Profile" should allow uploading an image:

Dashboard_Image

The "Support Team Report" should display the report that your support team sees:Support_Team_Report

 

If both of these are blank, it is an indication of a setup error. 
Please send an email to helpdesk@apartmentlife.org to get it fixed.

When you email the helpdesk, please include the following:

  • Subject: "My Public Profile" and "Support Team Report" are both blank

 

Helpdesk Technical notes:

  • Review 05 Missionary; ensure that the Owner is set and matches the team
  • Originally reported on Ticket 78299204
  • NOTE: If the Owner is matched, but there is still no information showing for Support Team Report, it's likely that the BPA job "SLX to SS - Contacts - add or Update Parent" needs to run.